Terms of Service
Last updated: June 24, 2026
Nexvise Solution
SSM Registration No: 202503295645 (AS0504521-A)
Corporate Contact Address: Malaysia
Email: support@nexvisesolution.com
1. Acceptance of Terms
By accessing and using the Nexvise Solution platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you must not use or access the Service.
2. Use License and Account
When you create an account with us, you must provide information that is accurate, complete, and current. Failure to do so may result in suspension or termination of your account.
You are responsible for safeguarding your password and for all activities performed under your account.
3. Acceptable Use
You agree not to use the Service:
- To deploy chatbots that generate harmful, illegal, abusive, misleading, or discriminatory content.
- To impersonate any person or entity or falsely state your affiliation.
- To send spam, unsolicited messages, misleading promotions, or messages to users who have not agreed to receive them.
- To collect, process, or disclose personal data without a valid lawful basis or required consent.
- To interfere with or disrupt the integrity, security, or performance of the Service.
- To attempt to gain unauthorized access to the Service or its related systems.
4. WhatsApp and Third-Party Platforms
Some Nexvise Solution features may connect with third-party platforms, including WhatsApp and Meta services. These platforms are operated by their respective providers and are subject to their own terms, policies, technical limits, review processes, and availability.
You are responsible for using connected messaging channels in a lawful and responsible manner, including obtaining appropriate customer consent, sending relevant business communications, and avoiding spam-like or abusive messaging practices.
Third-party providers may reject messages, limit features, suspend templates, restrict numbers, or take action against an account if their policies are breached or if messaging behaviour is considered harmful, misleading, or excessive. Nexvise Solution is not responsible for restrictions, suspensions, account actions, delays, outages, or policy decisions made by third-party platforms.
We may refuse, suspend, or limit use of any feature if we reasonably believe it may violate applicable law, third-party platform rules, customer privacy, or safe messaging practices.
5. Customer Data and Data Processor Boundary
Nexvise acts strictly as a Data Processor. The Customer (Data Controller) warrants that it has obtained explicit, valid, and lawful consent from its end-users before capturing, processing, or transferring any personal data through the Nexvise chatbot platform. The Customer agrees to fully indemnify Nexvise against any regulatory fines resulting from a breach of this clause.
You are responsible for the accuracy, legality, and consent status of all customer data, uploaded content, conversation records, automation instructions, and business information submitted to the Service.
6. Chatbot and Automation Output
Chatbot and automation features are designed to assist with customer communication, lead handling, appointment workflows, and follow-up. They do not replace your responsibility to review important customer messages, business decisions, pricing, commitments, or service arrangements.
You are responsible for the accuracy of the business information, product details, service terms, and instructions you provide for use in chatbot or automation workflows.
7. Intellectual Property
The Service and its original content, excluding content provided by users or customers, features, and functionality are and will remain the exclusive property of Nexvise Solution and its licensors. The Service is protected by copyright, trademark, and other applicable laws.
8. Termination
We may terminate or suspend your account immediately, without prior notice or liability, if you breach these Terms or if your use of the Service creates legal, security, regulatory, or operational risk. Upon termination, your right to use the Service will immediately cease.
9. Limitation of Liability
In no event shall Nexvise Solution, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, leads, revenue, or other intangible losses resulting from your access to or use of, or inability to access or use, the Service.
In no event shall Nexvise's total aggregate liability for all claims arising under or related to these Terms exceed the total amount of fees actually paid by the Customer to Nexvise in the twelve (12) months preceding the event giving rise to liability, or RM 5,000, whichever is lower.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after revisions become effective, you agree to be bound by the revised terms.
11. Governing Law and Jurisdiction
These Terms of Service shall be governed by, and construed in accordance with, the laws of Malaysia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.