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Privacy Policy

Last updated: June 24, 2026

English

Privacy Notice

1. Introduction

Nexvise Solution (SSM Registration No: 202503295645 (AS0504521-A)) respects your privacy and is committed to protecting personal data processed through our website, chatbot platform, WhatsApp communication tools, automation services, and related support channels.

2. Information We Collect

  • Account and company information, including name, email address, company name, and login details.
  • Customer conversation records, WhatsApp numbers, enquiries, appointment details, follow-up records, and support messages.
  • Usage, billing, subscription, add-on, and technical service information needed to operate and secure the platform.

3. How We Use Personal Data

  • To provide, operate, maintain, and improve our chatbot, automation, analytics, and website services.
  • To manage accounts, subscriptions, support requests, enquiries, billing, and service notifications.
  • To process customer conversations and automation workflows on behalf of our clients.
  • To comply with legal, security, audit, and regulatory obligations.

4. Data Processor Role

For customer data submitted by our clients through the Nexvise Solution platform, Nexvise acts as a Data Processor. Our client remains the Data Controller and is responsible for ensuring that valid consent and lawful basis have been obtained before personal data is collected or processed through the platform.

5. Data Security and Breach Notification

We apply reasonable technical and organizational measures to protect personal data from unauthorized access, loss, misuse, alteration, or disclosure.

If we become aware of an unauthorized data breach that risks user privacy, Nexvise Solution will comply with applicable Malaysian statutory timelines, including notifying the Personal Data Protection Commissioner and affected users where required within the legally prescribed period.

6. Third-Party Services

We may use third-party service providers for hosting, email delivery, analytics, payments, communication delivery, and chatbot processing. These providers only receive data necessary to perform the relevant service and are expected to protect personal data in accordance with applicable requirements.

7. Data Access, Correction, and Portability

You may contact us to request access, correction, or portability of personal data where applicable under Malaysian data protection laws. We may need to verify your identity before processing such requests.

8. Contact and DPO

Nexvise Solution

202503295645 (AS0504521-A)

Corporate Contact Address: Malaysia

Attn: Data Protection Officer (DPO)

Email: support@nexvisesolution.com

Purpose: Data Access, Rectification, or Portability requests.